How to Track Dental Lab Cases So None Get Lost
A simple way to track dental lab cases: a clear spec, each stage recorded with its date, the actual cost, and checking the lab's monthly statement.
DENTAL LAB
Dental lab case tracking,
from sent to delivered
Every crown, bridge and aligner with its stage and its cost — and a monthly statement you can check case by case.
Included in Pro.
Synora's dental lab tracking follows every case sent to an outside lab — restoration, material, shade, FDI teeth and due date — through sent, in fabrication, try-in, received and delivered, with each stage dated. It records the lab's actual charge, lists overdue cases and totals each lab's received cases into a statement. Lab cases are part of Pro.
| Plan | Pro |
|---|---|
| Labs | Each lab with its contact details, usual turnaround in days and a price list per restoration type |
| A case | Patient, dentist, lab, restoration type, material, shade, FDI teeth, due date, priority (normal or urgent) and instructions |
| Stages | Draft, sent, in fabrication, try-in, received, delivered — each dated in the case's history; fabrication and try-in can be skipped. A cancelled case keeps its reason. |
| Cost | Expected from the lab's price list; the actual charge and the lab's invoice number are recorded when the case is received |
| Remakes | A remake opens a new urgent case with the same spec, and the original keeps its history |
| Overdue | A filter for cases past their due date and not yet received |
| Statements | Per lab and period: every received case with a known cost, never the same case on two statements; approved, then paid in one or more payments |
| Last updated |
A lab case lost in a chat is a patient kept waiting. "Is it ready?" asked three times, a try-in nobody recorded, a bill at the end of the month that nobody can check.
Every case, every stage
Your labs and their prices
Keep the labs you work with and each lab's price list, so a new case starts with an expected cost.
A clear case
Restoration type, material, shade, teeth and instructions — the spec the lab needs, in one place.
Every stage recorded
Sent, in fabrication, try-in, received, delivered — each with its date, so you always know where a case is.
The actual cost
Record what the lab actually charged when the case comes back, and its invoice reference.
Remakes and monthly statements
Open a remake linked to the original case, reconcile the lab's monthly statement against your cases, approve it and record what you paid.
What doesn't it do yet?
- A lab case isn't created automatically: you send each one from its treatment-plan line ("Send to lab"), which links it to that procedure.
- The lab has no login of its own, and Synora doesn't message the lab: the clinic records each stage.
- Scans (STL/PLY) and X-rays attached to a case can be viewed in Synora on Pro before it goes out, but they reach the lab outside Synora.
QUESTIONS
Questions about this feature
Create the lab's statement for the period and reconcile it against the cases received, with their recorded costs.
Pro. Lab cases, the list of labs and lab statements are not on the Free plan.
