How much do no-shows cost your clinic?
A patient who does not show up leaves an empty chair and no income for that slot. Type your own numbers below: your appointments per week, your no-show rate and what an average visit brings in. The calculator shows the revenue you lose each week, month and year. It uses only the numbers you enter.
Your numbers
The fields start with example numbers from a fictional clinic. Replace them with your clinic's own and the result updates as you type.
Only the label changes. Nothing is converted.
Counted from your diary.
Out of 100 booked appointments, how many patients do not come? Use your own diary, not a guess.
What an attended visit brings in, in the currency you chose.
An example you set, not a Synora result. Synora cannot promise a reduction: it depends on your clinic.
What no-shows cost you
These are example numbers, not yours. Change them to see your clinic.
Revenue you lose
- per week
- EGP 7,200
- per month
- EGP 31,200
- per year
- EGP 374,400
Missed visits per week: 18
If the rate fell by 5 points, from 15% to 10% — Revenue that would come back
- per week
- EGP 2,400
- per month
- EGP 10,400
- per year
- EGP 124,800
This is an example, not a promise, and not a Synora result.
How it is calculated
Three numbers, all yours. Nothing is added from a market average.
- Revenue lost per week = appointments per week × no-show rate × average revenue per visit.
- Per month = the weekly figure × 52 ÷ 12. Per year = the weekly figure × 52.
- If the rate fell by X points, the same formula is run again on the lower rate (your rate minus X, never below zero). The difference is the revenue those visits would have brought in.
Each figure is worked out from the exact value and then rounded to a whole unit. The currency you pick is only a label: nothing is converted.
A worked example
Example numbers, not real clinic data
A fictional clinic books 120 appointments a week, 15% of them are no-shows, and an average visit brings in EGP 400. The reduction of 5 points is an example chosen for this page, not a result.
| Step | Calculation | Result |
|---|---|---|
| Visits missed per week | 120 × 15% | 18 visits |
| Revenue lost per week | 18 × EGP 400 | EGP 7,200 |
| Per month | EGP 7,200 × 52 ÷ 12 | EGP 31,200 |
| Per year | EGP 7,200 × 52 | EGP 374,400 |
| Example: the rate after a 5-point fall | 15% − 5 | 10% |
| Example: revenue recovered per week | (18 − 12) × EGP 400 | EGP 2,400 |
| Example: per month, and per year | EGP 2,400 × 52 ÷ 12, and × 52 | EGP 10,400 and EGP 124,800 |
Change the numbers in the calculator above to see your own clinic.
What the number does not include
- It counts each missed visit as the full revenue of an average visit. Your real loss depends on how much of that slot you refill (a waiting list, a same-day patient) and on what a missed visit would really have brought in.
- It does not count what a no-show costs in staff time, materials prepared or a lab case waiting.
- The "if the rate fell" line is an example you set yourself. Synora cannot promise that reminders will lower your no-show rate or by how much: that depends on your clinic and your patients.
What Synora does about missed appointments
Synora sends an appointment reminder before each appointment on its own: 24 hours ahead by default, or any time you choose from 2 to 72 hours, in the patient's language. Which channel depends on your plan.
Whether reminders change your no-show rate is something only your own numbers can show. Enter your rate now, and again after a few weeks of reminders.
| Plan | Appointment reminders |
|---|---|
| Free | By email, through your clinic's own email server. No WhatsApp. |
| Basic | By email, and on WhatsApp from your clinic's own WhatsApp Business number, using a template Meta has approved. |
| Pro | Everything in Basic, and WhatsApp can also go out from Synora's shared number, with no Meta account needed. |
Read how the WhatsApp reminders work: WhatsApp reminders. Reminders are part of the appointment calendar. Synora does not send SMS.
For the practical side, read How to Reduce No-Shows at Your Dental Clinic: 7 Practical Steps.
Questions about the no-show calculator
Appointments per week times your no-show rate times your average revenue per visit gives the revenue lost each week. Multiply by 52 for a year, or by 52 and divide by 12 for a month. Only the numbers you type are used: there is no market average behind the result.
Your own. Take the appointments booked over the last few weeks from your diary, count how many patients did not come, and divide the second number by the first. The calculator does not suggest a typical rate, because none is built into it.
Synora cannot promise a reduction. A reminder helps a patient remember, but the effect depends on your clinic: your patients, how far ahead you book and what you do when someone cancels. The reduction slider is an example you set yourself, not a Synora result.
Reminders by email are on every plan, including Free, sent through your clinic's own email server. WhatsApp reminders are part of Basic and Pro; the Free plan has none. Synora does not send SMS.
