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APPOINTMENTS
Dental appointment scheduling,
with online booking built in
One calendar for all your dentists, a booking page your patients can open from a link, and a waiting list that fills the gap when someone cancels.
The calendar is on every plan, including Free. Online booking and WhatsApp are in Basic and Pro.
Synora's appointment scheduling gives each dentist a calendar column, with a treatment room on every appointment, offers only times inside their working hours, follows each visit from arrival to done, and keeps a waiting list and recalls. The calendar is on every plan, including Free; the online booking page and WhatsApp reminders are part of Basic and Pro.
| Plan | Calendar, waiting list and recalls: every plan, including Free. Online booking page and WhatsApp reminders: Basic and Pro. |
|---|---|
| Calendar | A column per dentist, with a treatment room on each appointment |
| Free times | Built from each dentist's working hours and existing appointments, so a time is never booked twice |
| Online booking | A public page at your clinic's own link, with the services and durations you choose (Basic and Pro) |
| Deposit | Optional; needs your clinic's own Paymob account, connected in the Integrations screen (Basic and Pro) |
| Reminders | On WhatsApp (Basic and Pro) or by email, 24 hours before the appointment by default; the clinic can choose 2 to 72 hours |
| Waiting list offers | Basic and Pro, off until you turn it on: a cancelled slot goes to the top waiting patients (3 by default) with a booking link; the first to confirm gets it, the others stay on the list |
| Last updated |
A notebook and a WhatsApp chat are not a schedule. Double bookings, a patient who forgot, a free hour nobody knew about — every one of them is a visit the clinic did not bill.
How does Synora run your appointment book?
A calendar per dentist
See the day with a column per dentist, and give each appointment its treatment room. Slots come from each dentist's working hours, so the calendar only offers times that actually exist.
The visit, step by step
Mark a patient arrived, seated and done. The status history is kept, so you can see no-shows and waiting times instead of guessing.
A public booking page
Publish the services you want patients to book, with their duration. Patients pick a free time from a link on your page or in a message, and the appointment goes straight into your calendar.
Waiting list and recalls
Keep a list of patients who want an earlier slot and offer it when someone cancels. On Basic and Pro, Synora can do it for you: a cancelled slot is messaged to the top patients on the list with a link to book it, and the first to confirm gets it. See which patients are due for a check-up.
Reminders on WhatsApp
Connect your clinic's own WhatsApp Business number (Meta's Cloud API) in the messaging settings and add an approved reminder template. Each appointment then gets its reminder on its own, 24 hours ahead unless you choose another time (2 to 72 hours).
Booking page numbers
See how many booking requests came in, how many became real appointments, how far ahead patients book, and which services they book most. Part of Basic and Pro.
What doesn't it do yet?
- No SMS reminders: WhatsApp and email only.
- Automatic waiting-list offers go out as soon as a slot is freed, at any hour, and a patient cannot decline from the link: an offer they ignore simply lapses. On WhatsApp they need a "waitlist_offer" template approved by Meta.
- No calendar view by treatment room yet: the calendar has a column per dentist.
- Deposits on online booking go through Paymob only, with the clinic's own merchant account.
QUESTIONS
Questions about this feature
Yes, on Basic and Pro. Turn on the booking page, choose which services are bookable and how far ahead, and share the link. Each booking lands in your calendar straight away. If you ask for a deposit — which needs your clinic's own Paymob account, connected in the Integrations screen — the slot is held while the patient pays and released if they don't.
Slots are built from each dentist's working hours and existing appointments, so a time that is taken is not offered again.
The calendar is on every plan, including Free. The public booking page and WhatsApp messaging are part of Basic and Pro.
Yes, on Basic and Pro. Each Basic or Pro clinic gets a public booking page where patients pick a free time from a link, and the appointment goes into the calendar. The calendar itself, for booking appointments yourself, is on every plan including Free; the public booking page is not.
Guides and articles: Appointments & online booking
How to Add Your Clinic's Booking Link to Google Maps
Step by step: turn on your clinic's online booking page in Synora, copy its link and add it to your Google Business Profile so patients book from Maps.
Dental Patient Recall: How to Bring Overdue Patients Back
How to run dental patient recall: build the overdue list, write the message, respect consent, and see what Synora does on each plan.
How to Reduce No-Shows at Your Dental Clinic: 7 Practical Steps
Practical steps to reduce missed dental appointments: timely reminders, an easy way to cancel, a waiting list, deposits and measuring what happens.
