Several dental branches, one system
Yes, one Synora account can run 2 to 5 branches on the Pro plan. The clinic owner adds each extra branch from the Plan & billing screen for EGP 600 a month or EGP 6,000 a year. Synora is multi-branch dental clinic software from Nano AI, with one patient file across every branch.
One branch on every plan; Pro can add up to 4 more.
Can I run more than one branch on Pro?
Yes. Pro includes one branch, and you can add up to 4 more yourself, so 5 branches in total. Free and Basic stay at one branch. A clinic with more than 5 branches is set up with us through the contact page.
When each branch runs on its own system, a patient can be registered twice, stock cannot move between branches, and the numbers only meet in a spreadsheet at month end. In one account:
- A patient seen in two branches has one file with the whole history.
- Each staff member is assigned to the branches they work in, and their work in any other branch is refused. The owner is not limited to a branch, and a dentist can work in several branches with their own hours in each.
- Every branch has its own cash registers, rooms, opening hours, time zone and invoice numbering, and closes its own day.
- Reports follow the branch switcher at the top of the menu. The owner can also pick all branches together. Staff see only the branches they are assigned to.
- You can transfer materials between the central store, branch stores and chair cabinets.
How much does an extra branch cost?
For clinics in Egypt, each extra branch is EGP 600 a month or EGP 6,000 a year, on top of your Pro plan. The price depends on the clinic's country and can change, so the Plan & billing screen always shows the current amount before you pay.
On a monthly plan:
- 2 branches: Pro plus EGP 600 a month
- 3 branches: Pro plus EGP 1,200 a month
- 5 branches: Pro plus EGP 2,400 a month
On a yearly plan the same branches add EGP 6,000, EGP 12,000 and EGP 24,000 a year to Pro. Basic and Free cannot buy extra branches, and neither can a clinic still in its 14-day Basic trial.
How do I add a branch?
The clinic owner does it from the Plan & billing screen:
- Open the Plan & billing screen and find the Extra branches card.
- Use the stepper to pick how many extra branches you want. The card shows the unit price, the amount due now and the new renewal total.
- Confirm and pay. The branch becomes usable once the payment is confirmed.
If you add a branch in the middle of a period, you pay only for the time left in it. We round that charge up to a whole pound, with a minimum of EGP 1. The next renewal then charges the full price: Pro plus every extra branch.
Buying needs a live paid Pro period and online payment to be available. If it is not, the screen asks you to contact us. By default only the clinic owner can add or lower extra branches, since it needs the clinic management permission. Other staff see a note asking them to ask the owner.
What does archiving a branch do?
Archiving closes a branch without deleting it. The branch leaves the pickers, stops counting against your plan, and becomes read-only. Everything in it stays readable.
We refuse to archive a branch in three cases: it is your last active branch, it has upcoming appointments that are not yet cancelled, missed or done, or it has cash activity today that no daily closing has locked. Unarchiving counts the branch against your limit again, so it needs room.
To pay for fewer extra branches, archive one first, then lower the number on the Plan & billing screen. The change takes effect at the next renewal. Branches you already paid for stay until then, and nothing is refunded.
What happens to my extra branches if Pro ends?
They become read-only. Nothing is deleted. If Pro ends, or you move to Basic or Free, the paid extra branches are parked. The oldest branches by creation date stay writable up to the plan limit, with at least one always open, and the rest turn read-only.
In a read-only branch you cannot create appointments (online booking included), invoices, payments or wallet deposits. You can still open and edit existing records. The Clinic setup screen shows a banner with how many branches are read-only and why, and marks each one with a badge. If someone tries to book or bill in such a branch, the message tells them to renew or archive.
Renewing Pro charges Pro plus your extra branches and makes them writable again. You can also archive a branch yourself to choose which one stays open.
What is shared across branches?
The limits belong to the whole clinic. Pro includes 1,500 WhatsApp reminder messages a month for the whole clinic, and that number does not grow with each branch. Reports follow the branch you pick, or all branches together for the owner. The financial dashboard also has a By branch table with revenue, refunds and expenses per branch for the period.
See also: Security & your data
Questions about this feature
Three branches cost Pro plus EGP 1,200 a month, and five cost Pro plus EGP 2,400 a month. Yearly, that is Pro plus EGP 12,000 or EGP 24,000. Each extra branch is EGP 600 a month or EGP 6,000 a year for clinics in Egypt, and you can add up to 4 extra.
No. Extra branches are sold on Pro only, and only during a live paid Pro period. Free, Basic and the 14-day Basic trial stay at one branch.
The clinic owner, by default. Adding, lowering and archiving branches need the clinic management permission, which the owner holds. Other staff see a note asking them to ask the owner.
You pay for the time left in your paid period, rounded up to a whole pound, with a minimum of EGP 1. The Plan & billing screen shows the exact amount before you pay. The next renewal charges the full price.
They become read-only and nothing is deleted. You can still read and edit existing records, but you cannot create new appointments, invoices, payments or deposits in them. Renewing Pro makes them writable again.
Yes, as the owner. Pick all branches in the branch switcher at the top of the menu, or pick one branch to see it alone. Staff assigned to several branches switch between their own branches only.
